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Customer Service / Returns and Exchanges

Returns and Exchanges


Return

You have the right to return the product(s) that you have purchased from our website in fourteen  (14) working days after delivery and get your money back, without any damage to the product, its package and without using it. If the product is used or damaged unfortunately the return is not possible.

Please be informed that in the process of return the shipping cost is covered by the customer. You can send the product back with any cargo firm you have chosen. 
Based on this condition, you can ship the product to our warehouse. The address is as below:

Company Name: DOGO TASARIM SANAYİ VE TİCARET A.Ş.  
Address: 10014 Sokak No:1  A.O.S.B.  PK 35620 Çiğli / İZMİR / Turkey

Before you return your purchase order within the defined time, you should send an e-mail which contains invoice number and order number. You have to explain the reason why you want to return or exchange the product. After receiving the e-mail, our company personal will inform you about how and where you can return or exchange the product.

Please carefully note: If you think that there is a damage on your package which arises from the courier company, check the package near the courier officer and make the courier officer report. Please do not receive the damaged package. When you receive your package without checking, you are deemed to have accepted that the courier officer discharged his/her task completely and you can not make a claim on this order anymore.

Exchange

You have the right to change the product(s) that you have purchased from our website in thirty (30) working days after delivery without any damage to the product, its package and without using it. If the product is used or damaged unfortunately the exchange is not possible.

Please be informed that in the process of exchange the total shipping cost is covered by the customer. You can send the product back with any cargo firm you have chosen and we will let you know the cost of shipping to your country.

Based on this condition, if you want to process please ship the product(s) to our warehouse. The address is as below:

Company Name: DOGO TASARIM SANAYİ VE TİCARET A.Ş.  
Address: 10014 Sokak No:1  A.O.S.B.  PK 35620 Çiğli / İZMİR / Turkey

Once your product(s) delivered to our warehouse we let you know by e-mail and the shipping date of your new order.  

Cancellation Conditions
 

You can request to cancel your order before shipping. 

If you want to cancel your order, you have to inform us and state your order details by contacting us via e-mail from the address info@dogostore.com.

If your order is shipped, you can not cancel your order. After receiving your package you can return it by following the steps of return policy.  Please check Return and Exchange clause.

CONTACT

How can I contact you?

By an e-mail to info@dogostore.com. We will you reach to you in maximum 48 hours.  

By phone +90 (0850) 277 36 46 and +90 (0232) 431 05 31 

 

Our working hours:

Weekdays: 9:00 a.m – 18:30 p.m

 

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