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Customer Service / Cargo


Which Courier Company delivers my order?

DHL delivers your order.

Do you ship internationally?

Yes, we ship to Albania, Australia, Austria, Azerbaijan, Bahrain, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Egypt, Finland, French, Georgia, Germany, Greece, Hungary, Indonesia, Ireland, Iran, Israel, Italy, Japan, jordan, Kuwait, Lebanon, Liechtenstein, Lithuania, Luxemburg, Macedonia, Malaysia, Mexico, Moldova, Mongolia, Montenegro, Netherlands, Norway, North Korea, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, South Africa, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, USA, Uzbekistan  International orders are shipped in  7-10 working days by Dogo Store via DHL. Delivery time changes depending upon your country.

What about shipping charges and how can I pay?

Shipping cost differs in regard to payment method that you prefered. The shipping cost is added your order amount before the payment page. You do not pay any other shipping cost.
-If your order total lower than 20 Euros shipping cost is 20 Euro

When will I receive my order?

The purchases which were ordered after 2 p.m. in weekdays  are put into process following day and the purchases which were ordered on Friday are put into process on Monday. Your orders are shipped in 7-10 working days*. Delivery time is variable in wars, natural disasters, fires, terrors and such extraordinary situations. Your order will ship the address that you stated before. The most important factor that causes delays in delivery is the wrongs on your shipment address. Please make sure that you stated your address correctly.

What will I do when a delay occurs in delivery?

If your order does not deliver to courier company in 7-10 days, please send an e-mail to the address info@dogostore.com which includes your name and order number . We will respond you as soon as possible. Please do not hesitiate to contact us if you have any further questions.

What happens if I encounter a problem which arises from delivery?

When the damaged product information received us, the new product will ship to your address.

What should I do if my bill do not receive me with my order?

Your bill is shipped with your order. But, if your bill do not receive you with your order, please contact us via e-mail.


How can I contact you?

By an e-mail to info@dogostore.com. We will you reach to you in maximum 48 hours.  

By phone +90 (0850) 277 36 46 and +90 (0232) 431 05 31


Our working hours:

Weekdays: 9:00 a.m – 18:30 p.m