To what you should be paying attention to delivery?
Please open your package near the courier officer and confirm that it is damaged or not. If there is a problem with your order, please make the courier officer report and do not receive the package. If the courier officer does not let you confirm your package, please call the number +90 850 277 36 46 or +90 232 431 05 31 to reach us. If you have chosen pay to door cash option, please confirm your package that it is damaged or not before you pay. Otherwise, Dogostore will not be responsible for any damages.
Which courier company delivers my order?
Yurtiçi Kargo, UPS Kargo and MNG Kargo deliver your order.
Which cities do you ship?
Except for the Cyprus, we ship every city of Turkey. If there is not courier office in your city, your order delivers in determined days of the week.
Do you ship internationally?
Yes, we ship to Albania, Andorra, Australia, Austria, Azerbaijan, Bahrain, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Chile, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, French, Georgia, Greece, Hungary, Indonesia, Ireland, Iran, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxemburg, Macedonia, Malaysia, Malta, Mexico, Moldova, Monaco, Mongolia, Montenegro, New Zeland, Netherlands, Norway, North Korea, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, Ukraine, Russia, United Arab Emirates, United Kingdom, USA, Uzbekistan International orders are shipped in 7-10 working days by Dogo Store via UPS/DHL. Delivery time changes depending upon your country.
What about shipping charges and how can I pay?
Shipping cost differs in regard to the payment method that you preferred. The shipping cost is added your order amount to the payment page. You do not pay any other shipping cost.
- Payment by credit card: 8 TL
- Money order or EFT: 8 TL
- On deliveries “Pay to door cash or credit card” you will pay extra 5,00 TL as handling fee added to shipment fee. Please be sure that you entered the same address on Billing and Delivery addresses.
Will I pay any other fee for delivery?
You will not pay any other fee except Pay to Door Cash / Credit Card payment options.
When will I receive my order?
The purchases which were ordered after 2 p.m. on weekdays are put into process following day and the purchases which were ordered on Friday are put into the process on Monday. Your orders are shipped within 7-10 working days. Delivery time is variable in wars, natural disasters, fires, terrors and such extraordinary situations. Your order will ship the address that you stated before. The most important factor that causes delays in delivery is the wrongs on your shipment address. Please make sure that you stated your address correctly.
What will I do when a delay occurs during delivery?
If your order does not deliver to the courier company, please send an e-mail to the address email@example.com which includes your name and order number. We will respond you as soon as possible. Please do not hesitate to contact us if you have any further questions.
What happens if nobody is there to receive my package?
The courier officer will leave you a form which includes the telephone number of courier office. You should call that number and get information within 3 days about your package.
What happens if I encounter a problem which arises from delivery?
Please confirm that your package is damaged or not near the courier officer. Please note that when you receive your package without checking, you are deemed to have accepted that the courier officer discharged his/her task completely. If there is a problem with your order, please make the courier officer report and do not receive the package. When the damaged product information received us, the new product will ship to your address.
What should I do if my bill does not receive me with my order?
Your bill is shipped with your order. But, if your bill does not receive you with your order, please contact us via e-mail.
How can I contact you?
By an e-mail to firstname.lastname@example.org.
We will you reach to you in maximum 48 hours.
By phone +90 (0850) 277 36 46 and +90 (0232) 431 05 31
Our working hours: Weekdays 9:00 a.m – 18:00 p.m